A heartfelt testimonial from Seattle homeowner Marcus Thompson about his exceptional experience with Picswa’s professional siding installation services, showcasing quality craftsmanship and outstanding customer care.
A Customer’s Journey: Why I Had to Share My Picswa Experience
By Marcus Thompson ([email protected]) – Ballard, Seattle, WA
Three months ago, I never imagined I’d be writing a testimonial about a construction company. Honestly, I’m usually pretty private about these things. But after what Picswa did for our home – and more importantly, how they did it – I felt compelled to share our story.
The Beginning: A House That Needed Help
Our 1970s craftsman in Ballard had been showing its age for years. The original cedar siding was weathered, cracked in places, and frankly, becoming an embarrassment in a neighborhood where everyone seemed to be updating their homes. My wife Sarah and I had been putting off the inevitable, partly due to cost concerns, but mostly because we’d heard too many horror stories about contractors.
“We need to do something about this,” Sarah said one rainy October morning, pointing to a particularly stubborn stain that no amount of pressure washing could remove. “The Johnsons next door mentioned a company called Picswa. Maybe we should at least get a quote?”
The First Impression: Professionalism from Day One
I’ll admit, I was skeptical when I first called Picswa. After being burned by contractors in the past, I’d developed a pretty thick wall of cynicism. But from that first phone conversation, something felt different.
Their project consultant, Jennifer, didn’t just schedule an appointment – she actually listened. She asked thoughtful questions about our timeline, our concerns about the Seattle weather, and even our aesthetic preferences. When she arrived for the in-person consultation, she came prepared with samples, weather data for our specific area, and a genuine enthusiasm that was hard to ignore.
“Your home has such beautiful bones,” Jennifer said, running her hand along our original trim. “We’re going to make sure the new siding honors that craftsmanship while giving you modern protection against our Pacific Northwest elements.”
The Proposal: Transparency That Built Trust:
Within 48 hours, I had a detailed proposal in my inbox. Not just a number scrawled on a business card, but a comprehensive breakdown that included material specifications, timeline, cleanup procedures, and even weather contingency plans. The price was fair – not the lowest we’d received, but clearly reflecting quality materials and skilled labor.
What really impressed me was their material selection guidance. Instead of pushing the most expensive option, Jennifer recommended a mid-tier fiber cement siding that she felt was perfect for our home’s style and Seattle’s climate. “It’s not about selling you the most expensive product,” she explained during our follow-up call. “It’s about finding the right solution for your specific needs.”
The Work: Craftsmanship in Action
The installation began on a crisp November Monday. Lead installer Mike and his three-person crew arrived at exactly 7:30 AM, as promised. I’d taken the day off work, partly to supervise, but mostly because I’m naturally anxious about major home projects.
I quickly realized my supervision wasn’t needed – these guys knew exactly what they were doing.
The precision was remarkable. Every measurement was double-checked, every cut was clean, and the attention to detail was evident in everything from the way they protected our landscaping to how they stored materials each evening. Mike took photos throughout the process, not just for their records, but to show us the quality of the work happening behind the new siding.
“See this moisture barrier?” Mike explained during a mid-morning check-in. “This is where a lot of companies cut corners. But in Seattle, this layer is critical for preventing long-term moisture issues. We’re not just installing siding – we’re building a system that will protect your home for decades.”
The Unexpected: Going Above and Beyond
On day three, Mike noticed something that wasn’t part of our original contract – some minor rot around a bathroom window that previous contractors had simply covered up rather than properly addressed. Instead of continuing the installation and letting us discover the problem later, he immediately called me over to discuss it.
“I can work around this, and you’d never see it from the outside,” he said honestly. “But in five years, you’re going to have bigger problems. We can fix this now for the cost of materials – no additional labor charge – because we’re already here with all our tools.”
That level of integrity sealed it for me. This wasn’t just a contractor trying to finish a job – this was a team that genuinely cared about doing things right.
The Reveal: Better Than We Imagined
When the crew finished on Friday afternoon, Sarah and I stood on our front walk in amazement. Our house looked like something out of a home magazine. The new siding had transformed not just the appearance, but somehow the entire character of our home. The color we’d chosen – a sophisticated sage green that Jennifer had recommended – complemented our neighborhood while making our house distinctly ours.
But it wasn’t just about looks. Walking around the house, I could feel the difference in insulation. Our heating bill the following month was noticeably lower, and for the first time in years, we stopped hearing every raindrop hit the side of our house.
The Follow-Up: Service That Continues
Here’s what really impressed me: Picswa’s service didn’t end when the crew packed up their tools. A week later, Jennifer stopped by to do a quality check and walk through the warranty details. A month later, I received a follow-up call asking about our satisfaction and reminding me about their annual inspection service.
When a particularly fierce storm hit in January, I noticed a small piece of trim had come loose (entirely my fault – I’d hung Christmas lights a bit too enthusiastically). One call to Picswa, and they had someone out the next day to fix it, no charge.
Why I’m writing this?
I’m sharing this story because I believe good work deserves recognition. In an industry where horror stories are common, Picswa proved that there are still contractors who view their work as craftsmanship, not just a transaction.
Our home isn’t just more beautiful now – it’s better protected, more efficient, and honestly, we’re proud of it in a way we haven’t been in years. When neighbors stop to compliment the work, we don’t just thank them – we hand them Picswa’s card.
If you’re in Seattle and considering siding work, stop considering and call Picswa. Tell them Marcus from Ballard sent you. You won’t regret it.
Marcus Thompson is a software engineer and longtime Seattle resident who loves hiking, craft beer, and apparently, writing about home improvement projects.
Ready to transform your home’s exterior? Contact Picswa today for a free consultation and see why customers like Marcus choose us for their most important projects.